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Support

Stuck between two cities? Start here.

Answers for bookings, rides, and your account. A real person reads every message we get.

In danger right now?Call 112 first. Then tell us when you are safe.
01

Booking a seat

When is my seat confirmed?

With Instant book, at once. With Request to book, when the driver accepts. The app tells you either way, and the trip shows its status.

How do I change or cancel a booking?

Open the trip in the Fluxgo app and use the change or cancel action for that booking. Check the result before you leave the screen.

How do I agree on a pickup point?

Use chat on the trip. Keep the plan in writing, so you and the driver see the same thing on the day.

02

Offering a ride

How do I publish a ride?

Add your vehicle and verify it. Then set the route, date, time, seats, luggage space, price per seat, and booking type.

Why must my vehicle be verified?

We match each car to its registration. Riders then know which car to look for, and that it is the car on your profile.

Can I choose who rides with me?

Yes. Use Request to book and accept each rider yourself. Use Instant book when you want seats to fill without a check.

03

Safety

What should I check before I get into the car?

Check that the driver, the car, and the number plate match the trip in the app. If anything does not match, do not get in.

How do I report an unsafe experience?

Move to a safe place first. Then report the ride from the trip screen, or email support@fluxgo.in with the route, the date, and what happened.

What is a trusted contact?

A person you save in the app before your first ride, so help is close if you need it during a trip.

04

Account and privacy

How do I request a privacy change?

Open Profile → Help & Support in the app and write “Privacy request” in the subject. You can also email support@fluxgo.in.

How do I delete my account?

Open your profile in the app and choose Delete account. You confirm it twice. Trip history can remain with an anonymous profile.

What should I put in a support request?

Your account mobile number, the trip route, the date, the booking reference, and what you need. Never send passwords, one-time codes, or payment details.

Still stuck?

Write to us. Give us the facts.

In the app, open Profile → Help & Support. Or email us with your trip details.

support@fluxgo.in
  1. Before you send
  2. 01The trip route and date.
  3. 02Your booking reference, if you have one.
  4. 03No passwords, codes, or payment details.